Booking Terms and Conditions

  1. Brochure and Accuracy
    Whilst every effort has been made to ensure that the brochure and all advertising material is accurate at the time of publication, we cannot be held responsible for changes outside of our control. All information is given in good faith but no warranties are made regarding information provided, either written or oral.
  2. Booking and Payment
    Bookings can be made by e-mail and confirmed within 7 days with a deposit of 20% of the rental price or if a booking is made less than eight weeks before the arrival date, the full price. The final payment becomes due eight weeks before the holiday start date. The deposit will be refundable up to eight weeks before the holiday date. For cancellations between eight weeks and 14 days before the holiday date, the deposit will be non-refundable. In the event of cancellation within 14 days before arrival, the total holiday cost will be non-refundable. We understand that the COVID pandemic may cause sudden and unexpected restrictions on travel. In the event that travel is severely affected by national restrictions, a refund may be issued outside the cancellation periods, at the discretion of the Moulin Gastineau property manager. If the full amount plus the security deposit is not received by the due date we reserve the right to cancel the booking. The number of guests accommodated in the Mill must not exceed 10 unless by prior agreement on booking.
  3. Prices
    Prices for the property are in £ Sterling and are inclusive of electricity, water and the provision of bed linen and towels for the number of guests booked.
  4. Cancellation
    It is recommended that you take out insurance to protect the risk of cancellation from the time of booking and for medical, baggage cover etc. whilst abroad.
    Should the Mill be unavailable on the day stated, due to unforeseen circumstances, every attempt will be made to relocate guests. If this is not possible, all rent monies will be refunded without question but no further liability will fall upon the owners.
  5. Your responsibilities
    The Mill will be cleaned before your arrival. The property will be thoroughly aired, all bedding is professionally laundered and hard surfaces will be cleaned with anti-bacterial cleansers. We respectfully ask you to remember that you are staying in someone else’s home and to leave it clean and tidy when you depart. If extra cleaning is required a minimum charge of £50 will be levied. Breakages should be reported to the owners as soon as possible, in order that it can be rectified before the following guests arrive. Please do not purchase replacement items. Please do not arrive at the property before 4.00pm and kindly leave by
    10.30am on the day of departure in order to ensure that the property is ready for the next guests. We would like to meet you at the property to show you around
    and to answer any questions that you may have. In order to do this, it would be helpful if you could let us know, by phonemail, text message or e-mail, of your
    anticipated arrival time as you make your journey.
  6. Complaints
    In the event of any complaint arising, either on arrival or after occupation has commenced, this should be brought to the attention of the property manager
    immediately so that remedial action, where necessary, can be taken without delay. We will do everything possible to deal with any difficulties both quickly and
    effectively. The property manager retains the right to enter the property at any reasonable time to deal with any complaints and to carry out any repairs deemed
    necessary to the property or equipment. Any complaint after departure must be made in writing within 14 days of your departure.
  7. Swimming Pool
    The pool is a salt-water swimming pool surrounded by paved lounging area with garden furniture. Pool towels are provided. All guests must use the pool shower before getting into the water. No diving as the pool is only 1.3m deep. No drinking glasses or bottles to be used around the pool (plastic only please) or food (crisps etc). Children must to be under parent’s supervision at all times in the pool area, as the owners cannot be responsible for their safety as there is no lifeguard on duty.
  8. General
    Whilst every possible effort will be made to maintain the pool and householdequipment in good order for the enjoyment of our guests we cannot accept
    liability in the event of any unforeseen calamity but would ask you to bear with us whilst we attempt to rectify the problem as soon as possible. The Mill is a no smoking property. If the house needs to be fumigated due to smoking, a minimum charge of £50 will be levied.
  9. There is ample car parking area at the front of the property and vehicles are parked at the owners’ risk.